24 articles
Getting started
Account setup, inviting your team, and the first workspace configuration.
Average first reply: 2 hours
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Search four hundred articles written by the same people who build the product. If none of them answer it, a human will.
The nine areas that cover most of what people ask.
24 articles
Account setup, inviting your team, and the first workspace configuration.
31 articles
Invoices, seat changes, VAT, and what happens to your data if you downgrade.
58 articles
Every connector we support, with the permissions each one actually requests.
Account setup, inviting your team and the first workspace configuration, written for the person doing it for the first time.
Invoices, seat changes, VAT and exactly what happens to your data if you downgrade or leave. No surprises buried in the terms.
Every connector we support, with the permissions each one requests and why it needs them.
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Sofia Marchetti
Operations lead
Open a ticket and a human replies within two hours on average. If the answer should have been an article, we write it that week.
07:00 to 21:00 CET on weekdays, with an on-call rota at weekends for anything that stops you working.
Each one carries a last-reviewed date and nothing is allowed past six months without someone checking it against the product.
Seven, translated by people rather than machines. The English article is the source of truth when they disagree.
Support is staffed 07:00–21:00 CET on weekdays, with an on-call rota at weekends.