Cadence Help Centre
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How can we help?

Search four hundred articles written by the same people who build the product. If none of them answer it, a human will.

Search the guidesContact support

Browse by topic

The nine areas that cover most of what people ask.

24 articles

Getting started

Account setup, inviting your team, and the first workspace configuration.

31 articles

Billing & plans

Invoices, seat changes, VAT, and what happens to your data if you downgrade.

58 articles

Integrations

Every connector we support, with the permissions each one actually requests.

Getting started

Account setup, inviting your team and the first workspace configuration, written for the person doing it for the first time.

Billing and plans

Invoices, seat changes, VAT and exactly what happens to your data if you downgrade or leave. No surprises buried in the terms.

Integrations

Every connector we support, with the permissions each one requests and why it needs them.

Most read

What everyone else is reading

  1. 01

    How do I change my plan?

    Billing · 4,120 views this month

  2. 02

    Inviting and removing team members

    Getting started · 3,880 views

  3. 03

    What happens to data when I downgrade

    Billing · 2,940 views

  4. 04

    Connecting Google Workspace

    Integrations · 2,410 views

  5. 05

    Setting up SSO with Okta

    Security · 1,760 views

  6. 06

    Exporting everything before you leave

    Account · 1,290 views

412

Articles

2h

Median first reply

94%

Resolved without escalation

7

Languages

I found the answer in the second search result. That has genuinely never happened to me in a help centre before.

Sofia Marchetti

Sofia Marchetti

Operations lead

About this publication

I cannot find an answer.

Open a ticket and a human replies within two hours on average. If the answer should have been an article, we write it that week.

When is support staffed?

07:00 to 21:00 CET on weekdays, with an on-call rota at weekends for anything that stops you working.

Are the articles kept current?

Each one carries a last-reviewed date and nothing is allowed past six months without someone checking it against the product.

Do you support other languages?

Seven, translated by people rather than machines. The English article is the source of truth when they disagree.

Still stuck?

Support is staffed 07:00–21:00 CET on weekdays, with an on-call rota at weekends.

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